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  • KFC is known for their chicken, not their customer service. This point is well punctuated at this location. They are directly across the street from Concord Mills Mall, and I guess too busy to be bothered with pesky things like customer satisfaction, and getting an order correct. They are also not very polite here. I went there yesterday and asked for dark meat, and a younger sounding man hollered in response, "we don't have no dark meat!" I asked "not in grilled, or Crispy?" He yelled "yeah, those but not Original!" I always check the box before I drive away, because it is often they get the order incorrect. It is also fairly common to see the lines six cars deep... Which is coincidentally why I am giving them three stars, rather than two. It's because they are stretched thin. The staff is probably overworked, and doing the best they can. I would call this a management issue. They should give customers an incentive to order and pay online and park in a slot to alleviate congestion and attitude at the drive through.
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