KFC is known for their chicken, not their customer service. This point is well punctuated at this location.
They are directly across the street from Concord Mills Mall, and I guess too busy to be bothered with pesky things like customer satisfaction, and getting an order correct.
They are also not very polite here. I went there yesterday and asked for dark meat, and a younger sounding man hollered in response, "we don't have no dark meat!"
I asked "not in grilled, or Crispy?"
He yelled "yeah, those but not Original!"
I always check the box before I drive away, because it is often they get the order incorrect. It is also fairly common to see the lines six cars deep...
Which is coincidentally why I am giving them three stars, rather than two. It's because they are stretched thin. The staff is probably overworked, and doing the best they can.
I would call this a management issue. They should give customers an incentive to order and pay online and park in a slot to alleviate congestion and attitude at the drive through.