I love Grimaldi's pizza, but this review is based on the service of this particular restaurant.
We ordered a large pepperoni on Saturday night and was told it would be ready in 20 minutes and to meet them at the pickup location on the side of the building. We arrived after 15 minutes and parked at the designated pick up location. We sat there, and sat there, no one came out to greet us. We sat there for 15 minutes and finally someone came out to take our money. This was not a big deal HOWEVER, the pizza was cold!
I don't understand how they could mess up this bad because they could clearly see our car in the pick up location and they were not busy inside. The only explanation is that they are just not good at their jobs. The owner of this place needs to restaff soon. The Grimaldi's on Eastern has a staff that is crazy good. This location's staff only tarnishes the Grimaldi's name.