I suppose we could have had a worse experience so I gave 2 stars. Our salesperson was very intense - putting me off instantly. Since it was my husband's purchase and he thought she was 'okay', we proceeded. I wish we had walked away. They had us return 3 times and use up two days of my husband's 3 days off for no reason. 7 hours and 2 trips the first day and 4 hours the next day. We said we wanted to run the financing by our credit union but they acted like they didn't hear us and pushed their own finance institution through. We now have to redo all the paperwork to get the much better rate with our own credit union. We specifically stated NO TEXTS and we are getting them regularly. No one was rude - they just didn't seem to value our time or wishes. A very harrowing and unsatisfactory experience. They seem to be more interested in selling cars than in their customers.