i'm a late sleeper so i have to call and ask them to put whole wheat bagels aside for me. the last few times they have been so hard. i got some the other day and it took my sharpest knife to cut it in half. i threw the rest out. had that same experience with their bialys -- hard as a rock -- into the garbage. i'm from NYC so i know how bagels should be. i call around 10am -- even if they were made at 6am i don't think they should be so hard. i wonder if they make more later. they run out of whole wheat and pumpernickel fast. i just bought a few poppy seed bagels in albertson's and they feel like bagels are supposed to.