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  • Since I had a great experience at East side mario's in Guelph, I decided to try here as well. I came here with my daughter. Sunday afternoon, around 4pm we arrived and spent about 10 mins at the door, The Restaurant didn't seem busy but I figured maybe we came after the storm. I didn't mind the wait. Once we got to our table, it took more than 10 mins for our server to come our table. I told 'T' that I would like to enjoy our appetizer and salad and have the main course after our appetizers. it took another 10 mins for drinks and actually the hostess gave us our drinks. We got our salads served by another hostess or busgirl. it took a while to get our salads but I thought the reason the salad came late because I said to her I want to eat slowly and spend time my daughter... Well... I was very wrong, my server was busy with other tables somewhere else and she just order to the kitchen and leave it up to hostess and busgirl. While I was having salad-just starting to eat, they rush to drop Budda boomer bread with sauce in tiny black cup-it was different from the other east side Mario's, and our main course at the same time. By the time we finish our salad, and bread and pasta was cold and still never saw our waitress 'T'. I was too upset to finish anyway. 'T' came to our table for the first time after she took our order and asked me if we want some cheese. We received pasta like 15 mins ago... I think it's pretty late to ask about cheese. I told her i want take out box, then again she disappeared. After we waited for a while I asked busgirl for bill and take out box. after we received our bill, this time 'T' came TWICE to close our bill. It was very poor service, food wasn't bad but it was bad service. bad enough that I don't want to come back again. If she was too busy to look after 2 people on the table,. she should give our table to another server or at least make note to kitchen that don't give everything at once. or ask busgirl or hostess for better help. I saw big sign on the wall that 'Under new management or new owner' Well good luck.
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