| rev:text
| - I visited Tire World after getting some help from a friend finding good and affordable tires. I had done plenty of research and compared many tires, places, and quotes but still was a little nervous making a commitment in fear that I would end up paying way too much and not getting my money's worth. I trusted his recommendation as he said he had often bought tires from Tire World during his days working with cars and I'm glad that I did. I called them on Thursday afternoon and they confirmed the price and availability of the tires that I needed and they advised that they do not book appointments as all service is done on a walk in basis. I went fairly early on a Saturday morning expecting to be waiting around for at least a few hours and although there were a few people in the shop and all their bays appeared to be in use I was in and out in what seemed like less than 30 minutes. The efficiency and speed in which they work is amazing. Having said this I feel that when things are done at such a fast pace the customer service aspect of the interaction suffers. When I approached the counter the girl who assisted me although perfectly polite said only what was strictly necessary - which tires do you need, yes we have them, drive around to the back - I had to clarify exactly where to go as this was my first time there. Once I drove to the back and into the bay I parked my car after following the very poor directions given by the teenager working. I got out of the car unsure of where to go. There were at least 2 mechanics who watched me park my car, get out, stand beside it with a confused look on my face, and instead of directing me to where to go they carried on walking around me and having a conversation directly in front of me. I had to ask where to go even though there's a huge sign that says "absolutely no customers beyond this point". With such a sign you'd think they would be much more proactive in ensuring customers get out of the bay safely. While I was waiting for the tires to be installed I was reading over the receipt where it indicates you must return to have the tires re-torqued to OEM specs within 24hrs or 50kms. This was not mentioned to me at all at any point. Again, I had to ask instead of the information being volunteered to me. This was my first time buying tires and I had no idea this is something that needs to be done, had I not read over the receipt it would never have gotten done. All in all I'm happy with the tires, the price that I paid for them, and the efficiency of the service, but I feel the quality of customer service leaves something to be desired. I would recommend Tire World because the prices and selection are great but I know now not to expect a particularly personal interaction.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)