I sent a quote request via Yelp's messaging option at 1030 at night. Dennis the owner contacted me at 0620 am the very next morning. Very polite and professional. Answered all my questions. Quote was very reasonable. Very flexible with my schedule for setting up an appt time. I received updates and reminders via text which were great. James, who came to my home for the pickup, was very respectful and professional. He even took a look at another piece of furniture I'm thinking of getting rid of as well. Very quick with removing my living room furniture. 20 minutes tops. Will definitely use again (soon).