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We scheduled an appointment with Scottsdale Air and Cooling.
I was pleased that they were able to schedule an appointment on 6/28/2015. Only three days from when I called.
I scheduled our yearly maintenance for the air conditioners. Clean filters, coils, check pressure and check for any problems.
Dan from Scottsdale Air Conditioning came to our home and was very professional. Dressed in a professional uniform and groomed nicely. Their trucks are very clean.
Dan got to work right away and when he was finished, he explained his findings.
1. Cleaned coils-dusty but normal for living in AZ.
A. Cleaned inside and outside coils with hose.
2. Verified all units were running efficiently.
B. Checked pressures and our units were running optimally.
3. Explained north unit had some fins damaged from hail.
He explained he could straighten them or we could. We said we would if it were necessary.
Dan explained at the age of the units-12 years old, sometimes you can do more harm by combing out the fins to straighten them. The fins can become brittle in the sun and heat.
We choose not to have this done or felt it was necessary but mostly did not want to take any chances damaging the fins while combing.
Our units have always been maintained and for 12 years old, Dan stated he could tell the units were not abused and were taken care of properly.
We are selling our home and the buyers inspectors stated that they found an oil leak in one unit, loose insulation, a ptrap improperly installed and dirty coils inside and out of each unit.
The buyer wrote an unflattering letter to the her realtor stating that Scottsdale Air and Cooling
should be given the riot act and we were dooped.
I knew that was not the case. Dan was on our roof for almost and hour and very professional.
If he had found something, Im sure Dan would have presented the findings to us. Company's want to do business with their customers if repairs our necessary. That how they make money!
For our buyers satisfaction, I called up Scottsdale Air and Cooling and explained my situation . They were amazing and stand by their serviceman and customers.
They scheduled Dan to come out again and this time, I went on the roof too. I also took pictures.
1. The units coils were clean and a little dusty but Dan sprayed the coils again. Not much difference in appearance because they were not dirty. It was a month since he sprayed the last time, so I expected to see this.
2. The insulation on one door panel had pulled away from interior door. So small that was not necessary to glue down but Dan did anyway.
3. ptrap was in the same position as when the home was originally built . Ptrap drain passed initial city inspection and two other inspections with each new home owner.
Dan positioned the ptrap drain the way the buyers inspector felt was necessary.
Never had any issues with the ptrap drain or air conditioners.
4.. Dan stated no oil leaks in either unit as stated by other HVAC person.
When Dan was finished-he wrote a detailed report and sent it to me. It was an informal one until the official one was issued.
I was embarrassed to have Scottsdale Air come back to the home but they were amazing and understood our position. They DID NOT CHARGE us for the second service call.
I was so surprised and frankly-taken back by the outstanding customer service with Dan and the company.
I had communicated back and forth with the employees in the office and they were so cooperative with me and my realtor. They emailed any necessary documents when we needed them and did it asap!!!
Thankyou Scottsdale Air for your Honesty, Outstanding Customer Service, Integrity and standing by your repair persons and customers!
Thankyou Dan for being a perfect gentleman! We really appreciate you coming back and showing me what you did on the first service call. I learned allot.
Thank you for making the modifications on ptrap to satisfy our buyers.
You are definitely an asset to the company!
A pleasure to do business with!
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