Our room faced the back alley and another apartment or condominium which a guy was in his place all day and all night so we felt we didn't want to open the curtains because he could see right in the entire place including the bedroom. Because we couldn't open the curtains in the living room and bedroom it made the place dark. It would bother me if I was staying for a few days but I am here for a whole week. My spouse is a diamond Hilton member and we tried to change rooms but the manager said we can't change rooms at all. I asked in a day or half way thru...front desk called me back and said he said no. Very disappointing as a diamond member. I tried to change hotels but they were booked. Staff not friendly or accommodating either. I don't know why we can't change rooms since we do at any other Hilton when needed.