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| - This hotel is a complete disaster. I'm not even sure where to start. My sister and her fiance booked a wedding block here. It took at least 4 conversations with their staff to confirm the wedding block. However, when guests called they were informed the wedding block was full. My sister and her fiance were confirmed a suite for Friday and Saturday of the wedding weekend. Upon arrival on Friday, my sister was informed that she did not have a suite booked for the weekend. Thank god she found the confirmation number in her email, so she was given the suite for the weekend. Also, at this time we found that only 4 other rooms were booked in the suite. How was is sold out then?!? Then, on Saturday.. we were confirmed that we would have a shuttle to take us to the venue at 130pm for pictures. Well, 130pm rolled around and we went down to get on the shuttle and were then informed that the venue was too far away for the shuttle. They charged me $50 to take the shuttle, which I was very angry about, but was not going to argue when we were already running a couple minutes late. That night, the bride and groom stayed in their suite. I stayed in another regular room, which is the smallest room I've ever stayed in and it was still $209! The next morning, we had reserved a patio for a no-host brunch. The waitresses were clearly not informed of this. The service was SO SLOW. We had to request a late checkout just to wait to get our food in time.Then the assistant manager was brought in to help and he spilled a water glass on a guest. The hotel was completely unprepared to accomodate this brunch. PLEASE AVOID THIS PLACE FOR WEDDINGS AT ALL COST -- Sincerely, frustrated Maid of Honor.
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