I too booked a round trip service to the airport. The driver was a no show on the pick up to the airport. After several phone calls with their phone service, they determined the driver was not answering his phone. Never once did they call me while I was waiting for a return call. Fortunately a neighbor was available to take us to the airport.
For the return trip home. We waited 45 minutes for the driver. He did call and I told him explicitly where we were standing. I called the phone service and they said the driver was delayed due to our late arriving flight. The driver said he had been waiting for us at the Blue Diamond???
Lies!!! I doubt I will get my money back for the missed pick up.