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| - This review is for Brio Tuscan Grille's happy hour, but frankly, considering how poorly happy hour went, I'm never coming back here to try their lunch or dinner. I wanted to try a new happy hour and had heard good things about Brio's food. I took my sister with me to try it out and off we went.
As soon as the first thing happened, I knew I should have just turned back around and tried another restaurant at Town Square. What happened? There were three employees up at the front of the restaurant chatting with each other and when we entered, I said two for happy hour. The guy said happy hour hour was on the patio and turned back to chatting with his fellow employees. I had never been to Brio before and wasn't sure how to get to the patio. Did he want me to go outside to gain access? Through the restaurant? His arm gesture wasn't too exact. So I asked how to get there, trying to subtly convey "Could you walk us there?" but nope. The guy just kept arm gesturing and said to sit out on the patio.
Fine. We walk through the restaurant and exit out a door to the patio. We see an empty table and sit down to wait for a waiter. Five minutes or so later, a harried waiter comes by and asks if we were seated by the front. I said no, we were here for happy hour and the guy up front just told us to sit out on the patio. Apparently the real tables were not meant for people during happy hour and that the couches by the fire pit was designated for happy hour. Uh, that was not mentioned, and this time I flat out asked if the waiter could show us this area. He did and I have to say, the area for happy hour sucked. The tables were made out of some flimsy material (some kind of flexible wood? I don't know) and the chairs/couches were terrible for eating on.
The waiter said he didn't know which waiter was going to serve us, but he would find out. I thought that was strange, but didn't think much of it. Again, another thing that should have made me just walk out with my sister and try another restaurant at Town Square instead. He came back and said he was our waiter and the entire time, he was just twitchy, like he didn't want to serve us. I guess it's because we were doing happy hour and by default, happy hour customers' bills won't be as high as someone just having dinner? Which is a stupid reason but one I kept leaning towards the longer we stayed at Brio.
I ordered a vodka martini which reads on the menu "Sobieski Vodka your way: Dirty or Dry with an Olive or Twist." When I ordered it, however, the waiter never gave me an option on how I wanted the martini. When it was served to me, I took a sip and nearly spat it out. It tasted terrible. If it wasn't for the fact that I paid for alcohol, I would have just set it aside, but I finished it because I paid for it and I wasn't going to waste it (but I definitely wasn't happy drinking something I didn't like).
As for happy hour food, we ordered tomato margherita flatbread, brio burger, and crispy cheese ravioli to share between us. The order took awhile to get to us and when it arrived, the burger was cold and the chips on top of it were stale. It was a dish I thought my sister would enjoy the most because it's a burger, but she refused to eat it after one bite. Instead she ate most of the ravioli. The flatbread was okay, just okay, but it's not something I'd want to pay for.
After a disappointing meal and happy hour (sad hour), I asked the waiter as he passed by for the check. I wanted to leave and wash away this disappointment. It took him awhile to hand me my bill and then it took even longer for him to return with my credit card. At that point my disappointment slipped into frustration. Why the heck would a restaurant have a happy hour if they don't want to have a happy hour? Because that's how it felt like. The seating for happy hour was terrible, the staff was terrible, the customer service was certainly terrible, and whether they were short staffed or not, don't act like you don't want me there because I'm going for happy hour and not expensive dinner prices.
Brio Tuscan Grille is one place I will never go to again and, frankly, I will always anti-recommend to people whenever possible. If I could give this place negative stars, I would.
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