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  • San Tan did a pretty bad job with me. I will keep it short in this review, because it is pretty simple: 1- The original salesman Ronald Sund was supposed to meet was with clients....he never met me. 2- The guy who covered for him was either new or inexperienced, because it was pretty evident. 3- **The Kicker** The Honda CRV I had my eyes on was gone, already sold the previous night. Instead of contacting me and letting me know that #3 happened Ronald expected me to show up and just be fine with everything. I immediately went to Strike 2, when that occurred. What kind of horrible customer service is that, to not advise a client the car they originally intended to view was now gone? It's the kind of service you come to expect from someone who thinks they can get you to purchase a different car, and if they tell you your first choice is gone, so are you. BY THE WAY: He still has not even apologized for that. STILL. He keeps emailing me about my car options. FAIL! Needless to say, they showed me a 2013 Ford Escape. Nice interior, had Eco Boost. Problem: American made horses*** car. Looked up the car and all the reviews suggest reliability is null and void. I entertained his pitch for the car based solely on the fact that it was my first test drive in 8 years and I wanted to figure out what I was looking at. After hearing the initial prices, I balked a couple times. He dropped the price $100 / month quite quickly. Too Quickly. I was not impressed with the car, and was worried at how badly this place wanted it gone. I give them 1 star. Uno. Un. One star goes to the poor schlub who tried to pull a rabbit out of his ass and get me to purchase an American made POS, after I mentioned about 10 times how I did not want to again purchase......an American made POS. Shame on this place for not being upfront and honest and advising me the CRV was not here. It reflects on their character when you do not even have the foresight to consider how driving 20 miles in 95 degree heat in a non-air-conditioned car may make a customer feel, let alone the let-down you get when the car you wanted is gone. One star. Congrats Ronald. Great job.
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