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  • 2 stars for the customer service. We ordered a to-go family pack and they forgot to give us the family size spaghetti. We already left the store, got home and realized we didn't have it. We had to drive all the way back to the store just to get it. The cashier who took care of us apologized. Thanks but apology didn't take away the hassle of going back. In addition, the manager, named Chris, didn't give a fck about it. I worked as an Assistant Manager at a food chain similar to Jollibee and I usually take the initiative to apologize personally, especially when I'm right in front of the customer in addition to giving them extra side, or anything extra for the inconvenience. This manager didn't do anything at all. No apology, no hi or hello. Nothing at all. Even after the cashier told him, he still didn't do anything. Seriously. I'm not cheap or anything but I HATE IT WHEN I DON'T GET WHAT I PAID FOR. Jollibee is such an iconic food chain. People travel long hours just to experience it. Imagine if this happened to people that traveled so far and realized something is missing from their order. Do you really expect them.to drive all the way back?! No sir. Cashiers/Associate ARE RESPONSIBLE FOR CHECKING IF THEY ARE GIVING THE COMPLETE AND CORRECT ORDER TO THEIR CUSTOMERS. Keep that in mind!
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