The Fish Market is incredibly overrated. While there are several good items on the menu (for example the She-Crab soup is excellent), the experience one receives is sorely lacking for the prices commanded. Severely impacting one's experience is the consistently bad service delivered at this restaurant. Last night provided a prime example of this as our entrees were delayed for some reason by over thirty minutes after the appetizers were served. This seemed odd as it wasn't very crowded at 8:30pm on a Saturday night. However, there wasn't any explanation or apology and about twenty minutes into the wait I asked our waiter if we could have some bread as this had been overlooked earlier at our table. When the meals finally arrived my lobster was served without any silverware or, more importantly, utensils to crack it open. When the waiter re-emerged five or so minutes later I asked if I could get these items in order to eat the lobster. By then the butter had cooled and, once again, no apologies or explanation as to why simple steps in the serving process were missing. Sadly, there wasn't a subsequent visit to our table from anyone to address the pitiful service. This solidified for me the fact the Fish Market suffers from poor management and isn't invested in (even average) customer service. I've been underwhelmed by this place in the past but this experience causes me to remove it from future consideration. Fortunately there are many other much better dining options in the area. Baxter Village would be well served if changes were made such that the Fish Market were staffed with competent and caring management as there is no indication any leadership exists.