The karaoke guy on Friday's is phenomenal, however, we were regulars here, both manager and waitress (who was new) admitted that we were great customers, yet we were charged for 4 drinks we did not order. The manager displayed very poor customer service skills, we had a massive amount of hair in a burger we ordered, cold fries, hard, dry wings and a very poor experience. After politely explaining the situation for over 15 minutes and respectively arguing the manager refused to void the portion of the bill for the drinks. So he would rather loose what he admitted were great customers (and it looks like we were some of the few, judging by the other reviews here) over a measly $30. We will have to find a new karaoke joint, bummer!