I am a long time Dutch Bros fan, until yesterday!! I normally go to the Mill, or Rural locations. I was in the area, and needed my fix. So I stopped by the Alma location, and went to the walk up window. I've never had a bad experience before at other locations, so this was shocking. The line was long, and slow. Slow because the walk up window gal, was too busy dancing and talking to keep up with the line. I can put up with all of that nonsense, as long as I get my freeze. What I received was an already melted freeze. Like it sat on my desk for an hour. So Dutch gal with the purple hair, keep your dancing to the bathroom, and make sure the drink is good and cold. Not melted slop!!!