They are terrible. They have two old people who should not be doing this job that requires speed both physical and mental and they take forever. Every time they do something on the computer they look at it like it's the first time they ever saw a computer. If you need to just drop off your package, they make you wait for everyone else in line and since they are so slow, it can take up to an hour just to drop off a prepaid package that needs nothing. When I brought this up to them, they just said that I have to wait. Completely pathetic, they will be out of business soon. No manners, no common sense, no customer service skills, no abilities, just terrible.