Finally tried this place tonight as it is all of my favorite things but I was so disappointed. Came in at 7:30 on a Saturday night and it was completely dead and there were only teenagers working. When someone finally helped me, he was quite unhelpful. He didn't explain how their process works, clarify what the options are, or even really ask what I wanted. The food looked like it hadn't been touched in quite some time and most items were congealed on top. Yuck. Then when it came time to pay, I used a coupon for a free burrito bowl from signing up for their loyalty program. The young man didn't know how the coupon worked so I had to wait for the young woman to finish assembling another customer's food so she could ring me up. The food was pretty awful and I definitely could make better at home. I barely ate any of it before deciding it wasn't worth continuing. At least it was free -- I won't be returning.