This company came recommended but I had a really bad experience. First off, the technician was an hour late because he said his GPS took him to the wrong address in Mint Hill (for the record, I punched in the address to the area to which he was speaking and nothing came up). Seemed like he wanted me to reschedule but I had already taken off work. Almost felt like I was inconveniencing him to come. When he finally did arrive, his immediate diagnosis was that I needed a new unit and that it wasn't worth any tests. He did offer to pump freon in but said I'd have to pay for at least the first pound and that it could leak again. Which I understood. He then gave me a pretty outrageous quote (which was beat by several other companies handily). At that point not much was being done so I decided to end the service call then. In my mind, good customer service considering he was really late and didn't do much would be to say "Hey, I'll just charge you half the service call." Nope. And when I mentioned that, he said it shouldn't be his fault his GPS took him to the wrong place and I had to wait (to be honest, not sure where the blame would lie). His actual quote was for me to say that to him would be "shitty." Not that I don't curse time and again but I definitely don't do so when meeting a client for the first time. All in all I feel like I got taken for a ride and wasted $100. I'm sure there are better technicians here (why I used Yelp as a guide) maybe I got the bad apple of the bunch. Nevertheless, won't be using Acosta moving forward for anything.
*******UPDATE********
I would like to amend my post as Acosta reached out and did the right thing. Hopefully there were some lessons learned. I may not use them again, but I would still be encouraged by the other positive ratings/comments on here.