I went in to get my hair dyed with Red and I wanted to go back to a darker hair color, since I didn't like the high lights she made for me were too chunky and didn't look good, and she refused to she wanted me to stick with a lighter hair color. I pay a lot of money for the services and I'm the customer therefore, I should be getting what I want. I don't recommend going to Arrowhead location, go to Scottsdale instead.