I am a property manager. I deal with lots of contractors, the good the bad and the ugly.
Poillucci dispatched Bob, the plumber and Dave, the apprentice within two days. Accurate diagnosis (or confirmation of my initial diagnosis), thorough explanation of the problem and a price quote from the boss Nick later that day.
Bill the plumber and Dave the apprentice returned and completed the shower assembly, new stems & new handles.
Good quality materials, excellent craftsmanship. The new access panel was perfect and super smooth. They even cleaned up after themselves as if ready for a photo shoot. Legal, good plumbing is NOT cheap in Pittsburgh. This was affordable but what really stood out was the quality.
Two days later, Nick the owner called to follow up to see if I was pleased with service. I was thrilled and told him as much. What a great bunch of smart, hardworking people he has working for him. Like attracts like.
I received paid invoices in the mail later that week.
Highly recommend.