| rev:text
| - I did not want to write a negative review but since the manager was so delightful and nice considering the staff I decided just to give a review. I do not live in Charlotte, visiting and a friend recommended this rooftop bar for a few drinks and on to the next spot. It was a Tuesday so it was a nice crowd, not overly crowded, seemed like a few groups that frequent the place for after work chat and drinks.
I saw an empty area so I kindly waited to be greeted by the bar staff/mixologist. No acknowledgement and it was a little odd as I asked a patron sitting down if this was an area where someone was sitting becuz we there were four empty seats. The person sitting by said that no one was sitting down but they asked why the bar staff didn't say anything. So I just assumed maybe this the laid back pace here in Charlotte but I've been here for three days and haven't experienced this.
Even at the ritz where I'm staying no problem, so I'm assuming maybe something is going on. The bar staff literally took her time making a drink so I was thinking maybe they were playing with the drink, or learning a drink because they were seriously overly going slow. Finally the bar staff gave the drink to a customer. Still not the universal " hey you guys, give me one moment and I'll be right with you." So I told my friend who does not drink alcohol that I'm going to the other side of the bar. A bar staff asked if I wanted a menu, I thanked them and asked for a drink. I was told to wait, no problem I'm just happy that I was acknowledged.
My friend on the other side told me to come back over so I did and the same bar person for some reason had a dislike to me or something odd. So the two bar staff spoke and when I asked for my order, I was beginning to let the bartender know that I told the other person I wanted a drink and after I said that the bartender stated " yes she was getting you a drink, you just have to wait," I mentioned that it's no problem, she can get me a drink and the other person can make, I'm paying for the drinks so if I have more than one perfect. (In my eyes that's a win as I don't have to go back to the bar). So I ordered the $17 glass of wine, took forever to pour, my other friend wanted a Mai tai and from a patron listening the girls didn't know how to make and when my friend got it they didn't drink as they mentioned it was not good.(I got wine because you cannot mess wine up)didn't take the drink back,just ordered different drinks.
Going to the table, the manager came by and asked if we needed anything and he also introduced himself. I asked for a drink and I do wish I would've just stayed at the table and had a waitress get drinks but I wasn't aware that you could.
This is a very lengthy review and I wouldn't do this but I've traveled all over from Italy, French Polynesia, Africa, Germany, many places in the states. You never should judge a book by its cover. Always treat people the same as you never know who you will meet. I've always remember that and I treat everyone the way I would like to be treated.
The bar staff at this establishment should be aware that universally when dealing with the public you acknowledge them to let them know you see them and you'll service them when you get a chance. That was all I needed. I'm very big on that especially if you work in an environment like that. I've been to places that I wouldn't assume would have great customer service and I received A1 service which deserved a hefty tip to show appreciation. You never know who is watching so always be kind and respectful to the next. Will I come back, no I will not, but the place does have a nice atmosphere and vibe.
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