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  • Awful. What a sore in Ohio City's culinary culture. My husband and I decided to go to Bonbon for breakfast after our weekly jaunt to the West Side Market. I can't deny it's a cute little space and the decorations were adorable. However, there is more to a dining experience than decor and atmosphere. First the girl behind the counter asks if we will be dining in or taking out. We said dining in and instead of getting menus and seating us she walks away. A few minutes later Mr Hipster with a tude finally seats us. We order our coffee. As seems consistent it was cold. I love french press coffee however in a restaurant setting unless you have a press per table it doesn't work so well. Anyways. It took 10 minutes to get any coffee so I really shouldn't complain. It took another 10 for Mr I'm too cool to work here to ask for our order. I ordered the bacon bacon and eggs. My husband ordered the cinnamon pancakes. About 30 minutes later (yes really 30 minutes) we received our food. I could tell right away the bacon and the pork belly had been cooked to death. Not just to crispy bacon goodness. . . scorched. The bacon tasted off. . . as in we added fake liquid smoke to our bacon to make it taste like it is artisan smoked gourmet bacon (guess what there are those of us who can tell the difference). Then the eggs. They were not properly seasoned (lots of black pepper and no salt), but that was the least of their problems. They were severely under-cooked. Not just runny yolk underdone. Slimy underdone. I sent them back as well the last thing anyone wants is e. coli. I get them back after they were microwaved. Yup microwaved. In the mean time I tried the pork belly which had been killed twice once at slaughter and once in the kitchen. It was braised then fried to death. My husband's pancakes were dry and doughy which is a difficult thing to do both over and under-cooked. Gross. They were not sweet and the syrup lacking. The apple compote was barely warmed. When all was said and done and our waiter picked up two plates barely touched he didn't even ask what was wrong with the food. We had not once been asked how things were again very disappointed in the service. It took 10 minutes on a not busy morning just to get the server's attention to have the eggs sent back. Now while sitting there watching we noticed the hipsters all getting great service while my husband and I, a black couple sitting at a close table and 2 other sets of the yuppie type get treated like garbage. In a service business things like this make me so mad when anyone gets sub-par service. People are there paying for your service and you are being paid to be nice to everyone even the people different from you. I will never be going back. There is no way they could redeem themselves after such an experience. I have never left a 25 dollar breakfast for 2 so dissatisfied and pray I never do again.
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