I hadn't been to Culver's in a while, so I went through the drive thru around 3:30 on a Wednesday afternoon. I ordered a simple burger combo, paid at the window and pulled up to their order delivery area. A high school band was playing outside so I was enjoying the music until I realized no one had come out in a while for the 2 cars that were waiting (me included). I looked at my receipt and realized it had been over 20 minutes. Realizing this was beyond ridiculous I pulled back to the window and asked for a refund. At this point I wasn't in the mood to even take the food if it was ready at that moment. A manager was summoned to process the refund and it seemed very routine to them. There was no explanation offered as to why the 2 of us waiting for our orders were ignored for nearly half an hour. Just a "sorry about that, have a nice day". A bizarre experience, of which I don't see myself chancing a repeat anytime in the near future.