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  • The first time the experience was wonderful, so today we went out of our way to go back. Disappointing to say the least! Our waitress was the most uncaring, no personality person we have ever came across. She didn't tell us the specials, she never cleared our dishes, she was oblivious to the fact that I did not get my correct meal. As I sat there watching my husband and daughter eat, the manager asks "What can she do to fix the problem" I ordered baked rigatoni, which came as penne with meat sauce. She took my plate back, melted some cheese on half, just half of my entree and brought this back!! (This was not a baked meal) This was the manager. Our waitress asked what she could do to fix this. Maybe the pasta was cooked fine, but after taking it back to melt cheese on half it was overcooked and mushy, yuck! The manager said she was making a new one, seriously, my family was done eating! I asked the waitress to just mark my meal down to rigatoni with meat sauce, a 4 dollar down charge, and she couldn't do it, the manager was sent back. Seriously I was far too generous, I should have just asked her to take my meal off the bill., I didn't even eat 1/4! The manager should go back to school and learn some customer service. We also ordered too pizzas to go (their only redeeming quality) I ate that instead. We will not be back. Apparently all Bucci's are not created equal.
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