I went into this Cox store and had to wait less than 5 minutes for service. I was interested in getting the two in one new modem and router and was helped by Marvin Joseph. This young man was professional, efficient and not only got me taken care of in less than 5 minutes, he gave me advise on another system I was planning to purchase. If you go to this store, look for this guy because he is great! Way to go!!!