Very disappointing.
When I arrived at the Las Vegas Airport, I checked in to take my reserved shuttle to the hotel. I was told I would have at least an hour wait. Why would anyone wait an hour for a shuttle they had already reserved? Especially when there are so many other shuttle options at this airport.
Unfortunately when leaving Las Vegas, I encountered more problems. I had reserved a shuttle, waited the extra 15 minutes beyond the scheduled pick up time, and ended up taking a taxi to the airport.
The worse part about all of this --- I contacted Super Shuttle 4 days ago about a refund and I have never heard back from them.
Do yourself a favor a use a different shuttle service.