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  • I do not often give bad reviews, those have to be really earned. Today and the last couple visits have earned every word of this review. The experience starts with the hostess. The same hostess we had on our last visit. She did not say a single word on either visit. No hello, no welcome to Empire, no how many in your party, no good bye no anything. She didn't lead us to a table, hand us a menu or provide any value. Well there is the constant sour look on her face that our presence is a huge bother to her. So we take a high top in the bar area. Note it is about 2:30pm and not busy. We wait and wait and wait. Making eye contact with everyone we can that works there only to have them look away. Then the waitress comes to the table next to ours. After taking their order she simply left even after seeing us there. All of this is 10 minutes with no menu, no water, no one giving a crap. We got up, I asked the waitress who the manager was she asked where we were sitting. I told her the table she just looked at and walked away. She pointed out the manager who had previously looked at us and simply walked by. Seriously no one in the dining staff cares at all about the customer. We normally go here 2 or 3 times a month as the cheese steak is that good but doubtful we will be back. Service has always been poor now it just down right stinks. Note the post above describes today but is similar to our last 2 outings there. Last time we got service but watched another table walk out as they couldn't get anyone on staff to acknowledge they were alive.
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