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  • If I could give it zero stars, I would. My boss ordered lunch today at 12:23 as an online delivery. It FINALLY arrived at 12:55. What a crock of shit. What happened to Freaky Fast? This was Freakishly unacceptable. I called the restaurant for him to find out what was up. The guy who answered the phone said "Uh, that driver left at 12:27. Hmmm. The "General Manager", term used VERY, VERY LOOSELY, Taylor was awful. She had no idea what was wrong with that. She said it was "lunch rush". I don't give a rat's ass what kind of rush it is. Then you should let your customer know ahead of time. In the mean time, I asked her to comp his lunch which was a whopping $7.73 due to the fact that it was extremely late and had been sitting in the driver's hot car for 1/2 an hour. Keep in mind, our office is 1 block away from this restaurant. Her response was no, no, no to everything. I asked if a new, fresh lunch could be made, and right at that exact time guess who shows up. Yep, the clueless driver who did not apologize. The "GM" was useless. I tell you what, it would've been smarter for her to graciously comp the low dollar lunch. Now, I have told the whole office about the ordeal and NONE OF US will be ordering from here again. What shitty customer service. For all of you contemplating a sub sandwich, try Jersey Mike's across the street. They don't deliver, but the food is far superior as well as the customer service.
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