Went here to pick up and online Sears order. Waited 25 minutes at the service desk. There were no check-out lanes open. Never was waited on while the service desk person took customers out of order. Left and called the store to cancel the order but the Kmart person said I had to do it online. Went online to cancel and got the message to go to the store to cancel. Finally got an online "chat" person and convinced them to finally cancel the order. What a SAD & hopeless outfit. I may shop there again - NOT (unless pig's fly). Yo Yelp people - Why isn't there a zero star rating??