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  • What they did was incredible (I know this, because they told me several times, more on that later). My car key broke in the cold weather so I brought in the fragments, which were extremely worn down, due to the fact that car and the key are 11 years and 200K miles old. They tried to use the Vin# to look up the type of key, but my vin# wasn't in the database and they ended up eyeballing it. Their eyeball approach bulls-eyed the broken, worn-down key and saved the day. So it was kind of a big deal what they did for me? According to them, it was a monumental feat of keymastery that they undertook to save irresponsible and ignorant me from the quagmire of my helpless stupidity. Over and over again the folks at the store made me feel like a jerk that they had to rescue from utter incompetence. I don't know if they would be this condescending to every customer, or just those who really need their help. If I was a proud person, this treatment would have really pissed me off. As is, I will only dock them one star, because really, they did save me from the quagmire of my own incompetence after all. For all this, they charged me $16 bucks. Well worth it.
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