I thought this place was great. They estimated the time to finish my car exactly. The job they did was fantastic. I wish I would have known that they were going to put all my belongings in a plastic bag because when I left, I freaked out because a lot of my things were missing (but later found them in the bag). I got the $99 special like Mike V. did and it came back to me immaculate. The greeter and service people were very friendly. When you pay for the services, you have to go inside to the gas station part to do so. I figure that they are not truly part of the wash so they don't always know what is going on. Maybe that is why some others had issues with them. I had no problems.