I've been here a couple of times and never had any problems with service but I usually go to the bar. This visit I wanted to take a booth but I was seated outside which is what I wanted.
It seemed packed when we got in but we were actually seated right away! Our server was Lisa I believe and she was great. Always checked on us. Our drinks came first then our food. My order did come out a little later then the rest of my party but I didn't really mind cause I've had something to drink and some appetizers. Lisa did notice that my food wasn't out yet right when we were about to ask her.
She came out with my food and it was warm, it would have tasted better hot. I didn't make a big deal out of it as she was accommodating and apologized. She asked if I wanted to have them make another one but of course I didn't want to wait again when everyone is almost done so I said it was fine. She insisted she'll get the GM as that wasn't ok. The GM came out apologized, and asked if I wanted anything else and I said no. She also comp'd the meal.
Overall, good experience. I appreciated that they comp'd the meal but it wasn't necessary as their apology was enough and asked if I wanted a new plate; I just didn't have time to wait.