This is the best hair experience you can have in Madison, hands down. They treat you like the only customer in the world - free coffee, tea, etc.; scalp massages; hand massages; asking and giving you exactly what you want. I have fairly low maintenance hair so the cut is never complicated, but I feel extra pampered with the shampoo beforehand (I went to Great Clips and the like growing up, so not used to this haha) and the style afterward.
I always ask for Betsy, but have had great experiences with Julia, Melissa and Eliza too! Highly recommend!