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| - Well if you're looking for bad service then step right up and take a crack at this place. I wish that I could comment on the food but they didn't even make it that far until I was out the door due to the lousy service.
So I walked into the place in the evening many hours before they close and there are two tables of customers, both with their food, and they're not busy at all. I walked up to the counter and had the two cooks and the host taking the order walking around for awhile stocking food and things. I stand there for probably 5 minutes waiting for someone to come. They seem to be in no rush. The place isn't busy so what's the hurry.
Finally the guy comes up and takes my order. I ask a couple quick questions about the menu and then I place my order. He asks me if I want fries, I say sure.
I go over and sit down at a table right next to the front. I patiently wait. (3 mins, 5 mins, 7 mins.....) No food. All while this is happening the host/cashier is walking around stocking food and things in the back. Coming out to the front and refilling the drinks. Stocking the condiments, etc.
Finally after 10 minutes another customer walks in the door and places an order. 5 minutes later and the customer gets HIS food! Well this immediately made me heated. The host/cashier comes out again and walks by me for probably the 7th time stocking things and cleaning up the tables. My level of irritation is growing more and more. Finally after about 15 minutes really politely I stop the guy and ask, "Is my meal almost ready?". His confused response, "Oh did you place an order?". My jaw kinda drops, "Ummm I was JUST at your counter 15 mins ago and have been sitting here waiting.". Finally it dawns on him, "Omigosh! I totally forgot that you ordered! Soooo what did you have again?".
I'm just frankly shocked. I stand up and say, "Don't worry about it. I'm out of here.". He follows me out the front door and says, "I'm sorry sir, I just forgot.". I say, "I can understand if you're busy to forget but you guys aren't whatsoever. That's just really bad service.". He says he will give me the food free. I decline again.
I just can't understand how a person forgets an order he JUST placed. Nobody new comes in. He walks by you 7 times while you're sitting at the table with no food patiently waiting. And you actually have to stop HIM to get him to realize.
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