| rev:text
| - Fairly new dishwasher stopped working and after looking on the Internet and checking YELP, I found Appliance Works. A guy named TY came out and diagnosed it as a broken pump. After ordering a replacement part and installing it the next day, it turned on and appeared to be working correctly.
But, as soon as he left I started doing some dishes (they had piled up a bit as it was down) and right away I knew it wasn't heating the water. My dishwasher has a "Heated Wash" and "Heated Dry" setting and the water wasn't heating up anymore that how it came out of the pipe. And at the end of the wash the dishes were all still soaking wet. A sure sign that something was broke.
And why is it that when something is fixed that something else just happens to break at the same time? I'm going to give them the benefit of the doubt that they didn't break something when they repaired the pump...but I wonder.
Anway, called TY and he came back out. He fiddled with it a bit and manually forced the heating coil to turn on, which I saw. So looked good to me, and we wrapped things up and he left.
But of course right away I knew it wasn't fixed. Same thing - not heating up. So the heating coil was working but whatever was supposed to trigger it to turn on wasn't working, and again, the dishes were soaking wet at the end when it was set for "Heated Dry."
So I text TY and I can tell by this point that he thinks the unit is working fine, and that it's not the dishwasher, but me. "I checked the manual and it only heats up at the end of the wash," Ty said.
Bullshit. When you've ran the dishwasher and it's only heating up as much as the water heats up normally coming out of the pipes AND when it's done the dishes are still soaking WET, something ain't right.
So after $350 bucks paid to Appliance Works, I still have a broken dishwasher AND a company that thinks they've fixed my unit, but anyone who has owned a dishwasher would know it's clearly NOT fixe.
So do I call them again to come out AGAIN. NO, I'm done.
I actually text Ty one last time telling him it just wasn't working...and didn't even get a reply.
Worthless
Update:
Since the owner went to such length responding to my review, let's just get the facts straight small We?
- I sent a text to Ty telling him my dishwasher still wasnt working after giving it a weekend of washes on the off chance it would start to work. It didn't.
- Ty never responded to my text. I waited several days.
- I wrote the Yelp review.
- All of a sudden I get the call from the owner asking what he can do ( so didn't give a shit until review...) As I told him, I already had another repair guy coming to check out the dishwasher. I told him no thanks. Again, after 4 trips to my house and Ty saying nothing is wrong with my dishwasher, why in the hell would I ask them to come out again.
- It's news to me that Ty tested my panel. He pushed some buttons on the door to run it manually. He never said, "Yeah its broke." He didnt have a clue what was wrong. Not a fucking clue. But by all means Thank You for not charging me for that...
- So yeah, I didn't want you to come out. For what? The 5th time? I already wasted time and money ($350) and now your saying you know what's wrong and it'll cost more money. How much do you think dish washers cost? If I did what you want I'd be paying more to you than I would have to pay for a brand new dish washer! That's certainly good for you...
One thing Ty said that I actually liked. I asked him at the beginning of all this what happens if he 'fixes' my dishwasher and it doesn't work. His response - "Then you don't pay."
Well you guys still have my $$$... You want to give me my $$ back, then and only then are we cool. Until then forget it.
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