This is for the restaurant part.
Let me tell you - worst service ever. We came in a group of at least 15 people for lunch (good money spent). Just as the waiter brought our drinks, he spilled Orangina all over my blazer. That's fine, stuff happens. But I was surprised that the waiter just said sorry and didn't even brought a towel or napkin to wipe it off! I reminded him and asked if he will do anything about it, he said ok and run away forgetting about this.
It was really sticky and I had to go home change before going back to the office. What pissed me off the most is that he knew how bad was it and he totaly ignored it. He didn't wipe it off, he didn't offer a dry cleaning, he didn't even offer a free drink!!!! To be honest I was expecting a free lunch. But no, nothing ....
bad, bad, bad...