I went last year and this year and it was Dr. Shifrin that dealt with me. I felt the staff was pretty professional and handled me well. I think my first time I was a little late so I was there what seemed like forever, but they did a thorough job with making sure my eyes were healthy.
This time, since I was on time, I was in and out of there in a little over an hour and it was really painless. Everyone treated me well and Dr. Shifrin just said I really need to get better glasses and he was helped me with making a better choice with providing me different options for this.