You never know what to expect here. We've had some good cuts and some bad, but it seems like the good stylists don't stick around very long. Today was an ok cut, although the back was pretty crooked. You get what you pay for here and I'd probably give 3 stars if the review were based on price and cut alone, but when they refused to honor a valid coupon for a kids haircut and wouldn't give me a receipt from the register for my cash payment I left feeling I had been cheated.