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  • It had been a few years since we'd eaten here and we were really, really looking forward to returning. (It used to be fairly regularly for us with friends, but we changed our Gammage seats to Sunday a while back and they're closed on Sunday) I wish that I could say we had a good experience like we always used to but it was pretty awful unfortunately. We eat out at least every other week at busy restaurants, we understand slow service happens, especially on busy nights, (and we arrived 2 hours and 20 minutes ahead of the show to allow for that). What we didnt understand is a server (I won't mention his name) who from the beginning seemed disconnected, uninterested, and seemed to act as though he didnt want to be there. Even when things fell apart, he made very little attempt at making things right. We have always had *exceptional* service every time prior at House of Tricks, so this was just so unexpected. Our food arrived quite a while after the tables' next to us, even though we arrived before them. (They ordered almost exactly what we did, so it wasn't the type of food that was the delay) Our table was rarely checked on, (except by the bus-boy with water) and no attempt at an apology was given until I complained about the long delay. Our server finally checked on us after the food arrived, and ask how everything tasted. We didnt know, as the bus-boy had taken our silverware and didnt return with any until several minutes after the food arrived. Overall the food was very good, (Ahi Tuna, Salmon, Portobello Étouffée, and the SeaBass), as good as we remembered. The service unfortunately was pretty awful, and the $15 credit and free (single) dessert on a tab of over $210 was a sad attempt at trying to make things right. No sight of the manager either which to me says the service issues extend far beyond the server in question. House of Tricks was a favorite of ours for many years, it had been a toss-up for us between this and Monarch Cafe for a delicious meal in a beautiful, romantic setting. After last nights experience I feel as though we have no reason to return. Such a shame.
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