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  • I arrived at 10:30 a.m and was told right off the bat my order would take 1/2 an hour due to large orders that were phoned in previous to me walking in. Subsequently the girl at the till was telling all patrons their order would take this long. It didn't seem to deter anyone from ordering burgers. I came with my two young boys who ordered hotdogs, (in a place known for burgers). I ordered an All American. The establishment itself wasn't very busy itself, maybe 6 or 7 other people seated at three separate tables. Like the girl said when she took my order, it took about 25 minutes before our order came out. Oh yeah, I forgot to mention if you eat-in they give you a plastic number thingy to put on your table. When your order is ready, they bring it out to your table. When they brought my order, they gentleman working there brought me a classic burger. I had ordered an All American, but I wasn't about to say anything and wait another 25min. Also the fries were extremely greasy, like they had been deepfried twice (reheated in the deepfryer). I only say this because the burgers were probrably not coming out with the fries at the same time. They were getting backed up in the kitchen. It was getting just past 11:00 a.m. now and you could see a line start to form inside the door. I had seen a couple of people pick large orders consisting of 4 to 5 bags of hamburgers. These aren't your typical small bags, but look more like tote bags you would use to put a larger parcel in. In closing I would have to say, my experience with Smash Burger wasn't spectacular. Maybe because I went in with high expectations, and with the long wait times and the greasiness and all. I just wasn't impressed. I will give it another shot down the road and order something different next time though. In recognigtion of the long wait times, the manager gave some of the patrons a ten dollar coupon for a return visit. I guess I can use mine on a return visit. I hope the fries are better then. Oh yeah, I forgot to mention they were seasoned with I think a bit of oregano ?
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