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  • Dear Abbott, you exemplify all that a neighbourhood coffee spot should aspire to be! The coffee is always top-notch, and baked goods never disappoint. Cozy enough to catch up with friends and quiet enough to get a bit of work done when needed. These are all virtues, but could probably be said of many local coffee shops. Today I had some work to catch up on and sat in a corner for a while enjoying my coffee. Our neighbourhood of Parkdale is also home to many individuals with severe and persistent mental illness and intellectual disability. I serve this population in my daily work and pay attention to how these individuals are treated in businesses. While I was in the Abbott several individuals who visibly appeared to be marginally housed / street involved / had active symptoms of mental illness stopped in to buy coffee and tea. I was moved by how kind and engaging the Abbott staff were; attending to their needs and treating them with the utmost respect (as they did with all customers). In some settings these marginalized clients are then scoffed at behind their backs - there was none of that. The highly professional Abbott staff should be commended. The Abbott deserves to be a highly-regarded part of our neighbourhood; thank you for your excellent product and service! We will continue to be dedicated patrons.
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