Let me start by saying that when I'm back in the Cleveland area, I'll probably revisit this Big Boy. That being said, it's got a few issues - most of which are out of control of the staff or the owner.
Firstly, the food and venue brought back serious nostalgia and the Big Boy sandwich was as delicious as I could recall. The location, however, leaves a lot to be desired. I felt like I was in Detroit or Gary Indiana; i.e. heavy industry. But, the road sign said "Big Boy" and naturally I made a hard cut for the Exit ramp.
Likely an earlier inception of this franchise, the venue itself was very dated. I know that BB has been closing down all over the place, so they probably don't have the revenues to perform an upgrade. The staff was fine, though they lacked the happy demeanor of the BBs I used to frequent in Indiana. I can't blame them, working on this side of town.
My recommendation: go to Big boy. A sudden surge in customers would probably breathe new life into this old gem.