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  • This is an update as of 3/17/2017 Vinny, the service manager reached out to me after he read my yelp review. He was able to set up joe r. To come out today to do the second check up maintenance appointment and I am happy I can finally put this issue to bed. I'm glad that after a year of this back and forth, I finally received what I paid for and signed on. Joe R did a great job servicing our unit and we are happy that everything is now complete. Previous review: Don't do it. I loved George Brazil when we bought our first home. We bought an A/C unit and bought the maintenance package- great job. Next, we moved into another home- I called them to have them do the duct cleaning and they did a great job- this is when the issues began. I signed a contract to have them do the winter and spring maintenance and checkup- they never came- they canceled every appointment they scheduled and rescheduled about 10 minutes before they were to come telling me I was not their first priority. Can't honor a contract that I paid for? Horrific. So, we sold that home and moved to another home. I get a follow up from George brazil asking about buying another package. I say "no, you couldn't honor your contract. I took days off of work to be here and you never showed up-6 times!!!!" So, the guy says, "let me fix this for you. Since we did not honor our contract, let's give you the appointment you were supposed to have at your last house at your new home." I was happy- that is (just like before, I take a half day at work to receive a phone call 10 minutes before telling me they aren't coming because I was not a priority? Not a priority? I paid for this. After this I have received multiple phone calls and all of which I say "please never call me again." All in all, we spent about $10k with this company of you include the A/C, duct cleaning for entire home and maintenance. But yet, we are never a priority. Every time they call, I feel this sadness again. Stop calling! Don't ever used this company- they were great several years ago, but are not focused on existing custom
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