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| - If I could do less than one star I would basically the most unprofessional office I have ever had to deal with in my entire life.
1. When I first Got pregnant I didn't have insurance, I was one month away from getting it at my new job and applied for their OB Package, My Appt was at 2:30 and was not seen until 4:30. The worker was very rude basically because I was over income and did not qualify for assistance at all, She actually made me feel bad for even asking for help. I then talked to my work and they added me early to the company plan to help me out. At my first visit I asked to not use their payment plan and pay that visit and ultrasound in cash at that time. Weeks later I received a bill for $930 dollars the remainder of the original 1200 down payment of the OB plan I no longer needed. I was Livid I had to call several different people, several Different times and never got confirmation that is was handled which really stressed me out, I finally had to call back and find out if everything was was done and it was finally taken care of.
2.Out of Control wait times, as I stated above for the financial aid Appt I had to wait 2 hours then on my Appt on 10/22 my Appt Time was 3:40 and was asked to come 20 min early so Arrival at 3:20pm and then was not seen until 5:20 two hours after my arrival time. with no apologies or Explanation, and no one even in the lobby waiting.
3. the most important, I had explained to my Doctor, the site manager and the schedulers several times that I am a heart patient and have had two open heart surgery operations, and still have a weak heart, and the increase in the blood volume due to my pregnancy may cause problems for my heart creating proper blood flow for my child and my cardiologist has recommended close monitoring including frequent ultrasounds and follow up visits. I would be considered a high risk pregnancy, and I was not being treated as such. after my visit on 10/22 where I did not receive an ultra sound I requested the DR be asked if he could make sure at my next visit I had one I asked the scheduler to get the authorization from the dr, for my next appt, and I would like a call back so my boyfriend could also take time off to be there, he came last time and I didn't get my ultra sound. they set the appt and I never got a call back about the ultrasound, I called back 11/1 at 1pm and spoke to another scheduler and my request was not taken care, I asked again that the dr be asked for the authorization, so I can have an ultra sound, on 11/6 in the morning I got a call from someone in the office and she said they will not do an ultrasound until 18 or 20 weeks. I was honestly in disbelief.l felt like Adelante didn't care about me or my unborn child. I have been trying for YEARS to have a child, and had complication after complication, and was actually told I would never conceive and Finally my dreams, I thought were coming true, and I was being given the shaft. I really liked my doctor but at this point I needed a doctor and facility who will take my health and concerns seriously
From the very start of my Pregnancy I feel as though I have been given the shaft, from the Financial aid worker, making me feel bad because I made to much to qualify for assistance, to receiving and erroneous bill for $930 Which was taken care of but, still really stressed me out. To being denied the medically necessary monitoring I required for a healthy baby and pregnancy. I would recommend highly going elsewhere this place only caters to those on public benefits and assistance and could care less about hard working people as demonstrated by the schedulers once again My last and final complaint is this, I made an appt for my 1 month follow up Visit on 11/21/13 I asked for the latest appt possible and told that was 4pm( even though last time I wasn't even seen until almost 5:30 pm, I really didn't want to miss any more work if I didn't have to, and was told 4 pm was the latest they could do even though they say they are open until 7pm.
Just take my advise avoid this place like the plague!!!!!!!!!!!!!
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