I went on a weekend night, arrived at 6:30pm, party of 2, and was told my wait was going to be 40 minutes. At 10:00pm I still was not seated. Jasmine and Dante lost the list and were seating other parties who had arrived around 9pm. At 9:45pm Dante asked for my name and said I was not on the list and got stuck at the end. I was furious at this point. I had to at least ask for water since these two individuals are not even trained in service hospitality. Spoke with Todd. I hope management trains individuals to offer water or soda to people waiting for such a long period of time. So BWW loses a couple of $$ on water/soda but it keeps people from leaving and return customers. Real upset at the incompetence of Dante and Jasmine for losing a list. Even more upset that I am a regular on slow nights and was treated like this, who could NOT seem to try and seat for a party of 2 in under 2 hours, let alone almost 4. Totally unacceptable.