I used to really like this place at the old location but this new one seemed very unprofessional and messy but I decided to give it a go because with my work schedule I have a hard time making appointments and they took me as a walk in, Kellee did my hair and she was really quiet and just seemed uninterested in her job. She didn't even ask me much about what I wanted so I assumed she got it, the highlights she did are very uneven so that one side is much lighter than the other, I have long hair with no layers so the cut or trim I thought would be simple but since she spent over an hour drying and curling my hair ( she did this without asking if that was how I wanted it styled) I couldn't even tell what the cut looked like when I left. I don't think she even asked if I liked the final product. once I washed and dried it myself I saw that she butchered my long bangs, they were all choppy and she cut more so they were way too thick, I'm so glad I didn't have her cut layers!... I'm really disappointed I have to go spend more money to have this fixed! It wasn't the worst color or cut I've ever had but for $130 and very poor customer service I definitely feel cheated. If you go here don't go as a walk in, I've had good experiences in the past with Erika, but I won't be coming back here...