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  • I wish I could give this place a half star. I recently sold my house of 6 1/2 years and had some extra cash from my equity, so I wanted to buy a new car. The car I wanted was very specific since I was paying cash. I wanted a USED kia optima hybrid fully loaded... So me, the wife, and the 9 month old baby mind you... Went to 7 or 8 dealerships looking for said car. When we couldn't find said car we began to call around local dealerships to see if they had one on the floor and if not to give us a call when they did. That's when I stumbled upon camelback kia... I called one afternoon and a man by the name of Ryan Crowder answered the phone. I talked to Ryan for several minutes and he stated without doubt he had SEVERAL fully loaded USED kia optima hybrids on the lot and was well within my price range. We then talked via email/phone for several days exchanging numbers and so on and so forth... I gave him the info on the car I was going to be trading in so I would be spending as little time at the dealership with a nine month old baby. I found a small bit of time I could drive (mind you 35 miles) to the dealership to finally buy the car I wanted. I specifically asked Ryan if the said price of the trade+cash would cover the vehicle/s he had on the lot- he then answered a definitive YES! (I have the emails to prove it) Met Ryan and he showed us the vehicle he had wanted to sell me and the family but the vehicle had very low miles for a used car (900 miles) ... So I asked him if the car was used which I had asked for. Ryan stated of course and we were going to be in and out real quick since I was paying cash. Now Ryan seemed a little on the green side of car sales ... He would repeat questions that I gave him several days prior( remember to ease and quicken the process and time spent inside the dealership since I had an infant with me), write down wrong information such as the mileage on my car, payoff amount and account number on my existing loan. It was almost like I had never spoke to Ryan in the days prior and he was just wasting my time. It was only an hour and a half later after merely looking at the car (I had driven so many I knew I liked it) and getting the info down on my trade in (should've been done prior like we discussed) I met the manager for sales... Fernando came up to me with a price of double of what I had agreed to come in an look at the car for... I then asked him if the car was used (which I assumed was). He then stated that the car was NEW and was just brought into the lot. I then told Fernando of my whole story and that the only reason I was here and drove 35 miles out of my way was to look at this specific vehicle I had set out for... Fernando stated that Ryan was new not only to the dealership but car sales in general. Fernando was not apologetic and offered nothing in alternative such as another used hybrid vehicle or if he could do anything to help the matter.... His only excuse was "Well Ryan is new". Ryan also stated "well those specific used cars are hard to come by". Really Ryan?!? Hence the reason why I was calling local dealerships for about a week hounding down this specific make and model!!! I asked Fernando for his business card to which he declined stating he had no business card and NOBODY in his office did either. I told him I would not expect a person off the street to know car sales but I would expect them to know enough between a used and a new car (the only reason why I came in the first place) and to not bring people in (35 miles) to look at vehicles that are NOT THERE. On a much more serious note- if said vehicle is not on the lot why even talk #s with anyone on buying a made up vehicle?! THIS IS BAD BUSINESS PEOPLE!!! I would not recommend going to this dealership just based on the experience I've had.
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