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| - I am a local, I stayed here with my husband just to check it out for the American Express Fine Hotel package. It was overall really great, but not perfect I took off one star. Given the Amex package, it was a great deal!
Pros:
1. Nice room and in room amenities, the bath salt by the tub was heaven.
2. Very nice front desk agent and every hotel employee we encountered, except the valet that ignored us when we arrived.
3. Breakfast in MoZen was also nice, not extremely overpriced given its location. Great food.
4. Very few hotels that I've been to had a turn-down service with a 2 people team. It was nice and quick, they are very professional.
5. We got chocolate dipped strawberries for our anniversary!
Cons:
1. Valet completely ignored us when we first arrived, maybe they just don't to see a local license plate. I came out of the car and called them over.
2. Room could be a little bigger and brighter? We had a strip view room, it was fine, but it doesn't have that Encore shinning bright thing going. Mandarin's theme probably dictates that anyways.
3. We didn't plan to use the pool, since we also booked spa services. But the pool is on the smaller side, and a lot of people seem to be residents upstairs. I am not sure on that, but it was crowded.
Overall it was great. If you have an Amex Platinum, make sure to take advantage of the fine hotel program.
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